Marketing strategy
Management and leadership
CRM and lifecycle marketing
Paid media and performance marketing
Conversion rate optimisation
Marketing analytics
Digital transformation
Led migration from Salesforce Marketing Cloud to Braze for a modern global lifecycle marketing platform.
CRM strategy, lifecycle programmes, automation, segmentation, personalisation.
Google Analytics 4, Looker, Power BI, Azure Databricks.
Head – Manchester City FC (2018–2025). Grew fan database by 125%+, delivered £40M+ revenue.